We’ve gotten mixed feedback from you about activating your Relay devices - many of you indicated that you found it challenging or even nearly impossible.
We understand the necessity to better communicate how the activation process works. You, as BETA testers, were purposely not given much to go off of to test just how intuitive the process was. You were sent a link (relaygo.com/setup) to go to for help getting activated. We would love to know…
Did you visit the link to get set up? If so, did you visit it right away, or did you wait until after trying to activate the Relays on your own?
Talk a little be about your experience using the set-up link. What worked for you and what didn’t work?
If you could wave a magic wand, what would you change about the information that was included on that page?
Some of you suggested having something in the box to help with activation. What, specifically, would you like to see in the box, and what information would be included on it?
Looking forward to hearing your thoughts!