I ordered a Relay earlier this week, and it arrived yesterday (Friday).
I had already downloaded the Relay app, and was just waiting on the device.
It arrived, and we plugged it in and started the activation, which went smoothly.
The kids were running around the house, loving it (one using the phone, one using the Relay).
We left the house, and traveled to a coffee shop about 10 minutes away (Cocoa Cinnamon to any Republic employees in the Raleigh/Durham area! MMMMMMM, CHURROS!)
Upon arriving, our son tried to message me, and we got the, “Cannot connect to a network” message, which has then repeatedly happened all afternoon (all within about 10 minutes from our house), and has happened since.
It won’t connect now despite the factory reset, sim card ejection/re-insertion, and multiple attempts to re-activate it (only been able to get a new code once, but it still didn’t connect).
I saw another post from @ViVi from June, where she needed a different sim card for her’s, after opening a ticket? I’ve already opened a ticket, but the weekends are off at Republic…and I was hoping the kids could use this Saturday night.
Has anybody else had this issue, and found another solution that worked quickly, without having to wait on a new SIM card?