Light spinning in a circle

My relay has been spinning in a circle. It just drains the battery and I can’t figure out how to stop it. I have an updated SIM card and it said not to do a hard reset with this card when I installed it. So now what? How do I make my relay functional again?

Have you tried holding the power button down for a minute or so to force it to shut down? If that does not work you might want to reach out to support.


I ran into the same issue today, turned it off and on which it took care of it with no further issues. 100 points goes to the good old cold boot.