Messages not going through


#1

Even when signal strength is good and battery life is too, some messages (intermittently) are not getting through to all devices (we have 4). I heard it on the boys’ Relays, but my daughter was not with us and she was not getting the messages. I know sometimes they will come later than the others, but today, many messages to hers were not coming through at all.
Anyone else have that issue, starting up recently?


#2

Yes same here. Also with the app.


#3

Okay, thanks for letting us know. We’ll need you both (@Mamajewelbear) to open a Help ticket about this so we can take a look into why messages are not going through.


#4

I’ve been working with support for a while already