Rapid battery drain - in last 2 weeks


#1

Hi there:
Anyone experiencing rapid battery drain? My son’s device will not hold a charge longer than 12 hours now, where in the past it could go beyond a day. We went on a ski trip 2 weeks ago and it didn’t exhibit the issue.

Now it is dying very quickly, whether the device is stationary in good coverage on both LTE and Wi-Fi, or solely camped on LTE, the behavior is the same. We started noticing this last week.

Not sure if it is since the latest update. His device is on 1.9.0.66(205). I tried power cycling the device with no better results. Not sure if there is another way to “hard boot” the device without wiping its config.

thanks,
Alan


#3

Hi Alan,

The most common thing to hamper battery life is the cellular signal. Even if you are on WiFi, the Relay still connects to the cell network, just like a phone. So if cellular coverage indoors is bad it can eat the battery life.

My suggestion is to try a few things.

  • try factory resetting the Relay This can help if the last update caused an issue.
  • If the reset does not work, try removing and reinserting the SIM card.

If it still does not last a full day, contact support it could be a faulty Relay. It does have a warranty.

Try my suggestions and let me know if they work.