Relay FAQ's: Here's What You Need to Know


Originally published at:

Thinking about a way to keep in touch with your child as they develop their independence and responsibility? Us, too – that’s why we created Relay. This screen-free smartphone for kids is unlike anything else out there today, and it has an ever-growing set of fun and useful features. Here are some common questions about Relay and their answers.   What is the range? Can I use it from a different city/state? Relay has the range of a cell phone—so you can make calls as far as across the country. Relay uses 4G LTE and WiFi for even more reliable…


I was so excited to see that the relays are only $50 now but then I noticed under the relay ad it says the monthly fee is $9.99 a month. But this article from today still says $6.99 a month? I hope you didn’t increase the monthly fee when you decreased the cost of the relays. I will be super disappointed :frowning:


The cost of acquisition has gone down, the monthly fee is going up to $9.99 per Relay per month. Those of us already customers have received an account credit reflecting the new device pricing. We’re also grandfathered at $6.99 per Relay per month for existing devices for one year.


I feel the increase is a fair thing as usage and features start to use more data it was inevitable that the price would raise above the 6.99 per month price. In this case there is an added bonus that they have lowered the entry cost for those purchasing new Relay devices.


Hi rolandh I got the notice an d checked my account I did not see where the price increase was stated?


You should have received an email to your account email that details everything.


Hi @meghanaitken! Thanks for asking that question! This post was published while Relay’s monthly price was still $6.99/month. This has been updated in the post itself, which will stay up to date and accurate with current information. That change didn’t get applied here in the Neighborhood.

I’m sorry for any confusion!

Edit: The accurate price has been updated in this Neighborhood post


Sorry about being so late to answer. But yes i got the email to day Thanks Got all the info.