Relay Support: How to Get Help With Your Relays


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We want to make sure that when you need help with your Relays, you know how to get in touch with us. Excluding this Community and its helpful members, we have four other ways for you to get assistance:

Help Center :open_book:
Search our collection of articles for an answer to a question or solution to an issue you’re having. In addition to several Q&A articles, we’ve also created How-to’s to guide you through troubleshooting and basic processes for Relay. If you’re receiving an error message, be sure to take a look at our solution articles as well.

Help Ticket :speech_balloon:
If you can’t find a solution to your issue in the Help Center, log into your account, open a ticket and work with our Help team members. You’ll be able to access your ticket from your account portal and any response from our Help team will be sent to your account email’s inbox.

Chat :computer:
Message live with a Relay Help team member to get answers quickly.

Inbound Call :telephone_receiver:
In your ticket request form, you can check the following box and indicate you’d like to call in and speak to us:
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We ask that you still fill out the request form so we have some background information going into your call. That way, we can work faster and assist you better!

Email :email:
If you do not have a Relay account or are unable to log in, you can send us an email. Once you send a message to support@relaygo.com, a ticket will be created.