Currently when a child tries to message a group that has no one available (or is entirely app users like mom and dad) the UX is a red light and a message that says “No one in your group is available”. This leaves the child feeling stranded and gives the impression to the parents that the child will not reach someone.
The actual experience is better, just not fully baked. It currently alerts app users so they can join, and if they respond, and have the feature that forces units to switch to that channel, they can initiate a conversation and ensure their child’s unit is listening.
The UX should be from the unit side, a red light flashes and it says “Attempt to reach your group members”. This at least gives the impression an app user will join soon. A timeout should then occur is no one responds saying “no one in your group is available”.
For groups that have multiple units (and not just app users…like friends, etc) the same UX should exist from the unit that is trying to initiate and the other units should chirp and flash a color letting them know there is activity in a channel they belong to. If the power button is pressed, they should be redirected to that channel and allow them to initiate the conversation. That same experience should continue for other members of group for a timeout period before they timeout and stop trying.
This would be SO MUCH more user friendly from the unit side, and ensure conversations aren’t missed.