Very limited/poor reception


#1

Hi there. We bought two relays and have had them about a week. My problem is regarding the very limited cell coverage. Kids have very spotty coverage when biking around the neighborhood (I communicate from home with relay #2). Is this just bad location luck, or could it somehow be resolved?
(edited to add: both of us adults are long time RW users, without any coverage issues, but I believe I’m now understanding that CDMA coverage can differ based on area)


#2

Do you know whether there adults have GSM or CDMA activated phones? If CDMA then the Relays should really have the same coverage.


#3

Could be that the relay does not have an antenna with the same transmit/receive as a phone.


#4

It could very well be a coverage issue as Relays operate a bit differently (sometimes using different bands) than cell phones. We recommend opening up a help ticket so our help team can examine your coverage.