Welcome to the Neighborhood


Welcome to Relay’s community forum, aka: The Neighborhood. This is the official place to discuss any and all topics related to Relay. We want you to get to know your neighbors, learn ways to connect with your loved ones, work with staff and fellow neighbors to problem-solve, and give feedback on ways to improve Relay.

To make The Neighborhood a truly wonderful place, we ask that you not only consume the information here, but also engage: Don’t just visit, join in!

How to post in The Neighborhood

  • First, you’ll need to create an account. You can do so by clicking on the image button in the upper right corner of this page

  • Make sure that your topic/question has not been posted/asked before by searching for it

  • If you see a topic thread that addresses what you need, reply to it and keep the discussion going

  1. If you don’t see an existing thread that covers what you need, navigate to the category you think your topic/thread belongs in, or to the home page topic list

  2. Click on theNew_Topic_Button button in the header at the top of the page (for mobile users, the button will look like this: image ).

  3. The topic/reply editor will then pop up at the bottom of your screen

  4. Pick the category that best fits your topic (please see category descriptions below)

  5. Enter your topic title and detail and click on the Create_Topic_Button button

Where should I post?

These are the categories you will most-often need or want to post in

Solve Category

Ask questions about your Relay device, app, or service. Post in this category if you run into issues and need to troubleshoot

Problem Solving: Have an issue that could use some troubleshooting? We can figure it out together.

Q&A: Ask questions about Relay. What? When? Where? How? Why? We’ll collaborate to get you an answer.

Share Category

Let your neighbors know how you and your family use Relay. Discuss topics and issues that are relevant to the Community

General Discussions: Talk about all things Relay with your neighbors.

Personal Stories: Share how technology and Relay have impacted you and your family. Open up discussions and tell us what is important to you.

Ideas & Feedback: Vote! Contribute! Give Feedback! Let the Relay team know what features and fixes would make Relay better. We want to hear from you!

Learn Category

Read up on the latest news and topics about Relay. Stay in-the-know when it comes to all things Neighborhood-related

News & Announcements: Follow along and get the latest news from the Relay team. All updates and important announcements about Relay can be found and discussed here.

Blog Talk: Discuss topics from the Relay Blog here. If you follow our Blog and want to open up a discussion about one of our posts, do it here. Exchange ideas and start meaningful conversations.

Unplug: Get inspired with unplugged play ideas, brought to you by the Relay team. Share how you and your loved ones connect as you unplug and explore!

Please note: some categories may not be visible or may be locked by moderators

Posting Tips & Tricks


Clicking on a topic title will always take you to your last read post in the topic. To enter at the top ↑ or bottom ↓ instead, select the reply count or last reply date.

Topics above the light red line are new or updated since your last visit to The Neighborhood. If you have read all the way to the end of a topic, its title will be light gray instead of black.


For search, the menu, or your user page, use the icon buttons docked at the upper right.

While reading a topic, use the timeline on the right side to jump to the top, bottom, or your last read position. On smaller screens, select the bottom progress bar to expand it.

Note: If you have a physical keyboard, you can also press ? for a list of keyboard shortcuts


Press any Reply_Button button to open the editor panel at the bottom of your browser. Continue reading (and even navigate to different topics) while you compose your reply; minimize the editor for more room. Drafts will automatically be saved as you write.

To insert a quote, select the text you wish to quote, then press the Quote button that pops up. Repeat for multiple quotes.

To notify someone about your reply, mention their name. Type @ to begin selecting a username.

To use standard Emoji, just type : to match by name or traditional smileys :wink:


To generate a summary for a link, paste it on a line by itself. To start a topic with a link, paste the link into the title field.

Your reply can be formatted using simple HTML, BBCode, or Markdown:

This is <b>bold</b>

This is [b]bold[/b]

This is **bold**

There are action buttons at the bottom of each post:

  • To let someone know that you enjoyed and appreciated their post, use the Like%20button like button. Share the love!

  • Grab a copy-pasteable link to any reply or topic via the link%20button link button.

  • Use the elipses%20button button to reveal more actions. flag%20button Flag to privately let the author, or the site staff, know about a problem. bookbark%20button Bookmark to find this post later on your profile page.


When someone is talking directly to you — by replying to you, quoting your post, mentioning your @username, or even linking to your post, a number will immediately appear over your profile picture docked at the top right. Select it to access your notifications.
Don’t worry about missing a reply – you’ll be emailed any notifications that arrive when you are away.


All topics less than two days old are considered new and will show a new indicator.


Any topic you’ve actively participated in — by creating it, replying to it, or reading it for an extended period — will be automatically tracked on your behalf, and will show an unread post count indicator.


You can change your notification level for any topic via the notification control at the bottom, and right-hand side, of each topic.

Notification level can also be set per category. To change any of these defaults, see your user preferences.

After posting, what’s next?

Depending on your settings, answers in reply specifically to you will be E-mailed to you.

All the answers to your question, whether they are directed specifically to you or are part of the conversation that unfolds between members who reply, are in your topic. If you are reading the replies by E-mail, you may be missing some of the conversation. Each E-mail will include a visit%20topic%20email%20button button to take you back to the conversation in The Neighborhood. When you reply to each E-mail those replies show up publicly in the topic as well.

It’s not necessary to reply to each E-mail you receive, sometimes it’s easier to come back to
The Neighborhood and post one reply to everyone who has answered.

All About You

We look forward to getting to know you better! Update your Profile and Username on your profile preferences page, by clicking your profile picture at top right, your username, and the word “preferences.” If you don’t see the option to update your username, we’ll be glad to update it for you by request.

If you have any questions about using the Neighborhood forums please ask them by replying below.

Greetings and Introductions!
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